Travel FAQs

For domestic travel, we recommend booking at least 2-3 months in advance for the best prices and availability. For international trips, 4-6 months ahead is ideal, especially during peak seasons. Last-minute deals can sometimes be found, but popular destinations and dates sell out quickly.

Yes, most bookings can be modified. Changes to dates, accommodations, or activities are typically allowed up to 48 hours before departure, though fees may apply depending on the provider's policy. You can manage your booking through your account dashboard or contact our customer support team for assistance.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, bank transfers, and in some regions, digital wallets like Apple Pay and Google Pay. Payment plans are available for many packages, allowing you to pay in installments before your trip.

Our standard cancellation policy allows full refunds up to 30 days before departure. Cancellations made 15-29 days before departure receive a 50% refund. Within 14 days, refunds are not typically available, but travel credits may be offered. Some special offers and deals may have different cancellation terms.

Once approved, refunds are processed within 5-7 business days. The time it takes for the funds to appear in your account depends on your financial institution, typically an additional 3-10 business days. You'll receive email confirmation at each step of the refund process.

If a trip is cancelled by the travel provider (due to weather, operational issues, etc.), you'll be offered the choice of a full refund, travel credit with a 10% bonus, or rebooking to an alternative date/destination. We also assist with any additional arrangements needed due to the cancellation.

For international travel, you'll need a valid passport (with at least 6 months validity), visas for your destination country, travel insurance documents, flight itineraries, and hotel confirmations. Some countries also require proof of vaccination or negative COVID-19 tests. We provide detailed checklists for each destination.

Yes, we offer comprehensive travel insurance through our trusted partners. Coverage typically includes trip cancellation/interruption, medical emergencies, baggage loss, and travel delays. You can add insurance during the booking process or contact us to add it to an existing reservation.

We provide detailed climate information for each destination and time of year. Our packing guides include recommendations for appropriate clothing, gear, and essentials based on weather conditions and planned activities. For extreme climates, we offer specialized gear rental services.

Many of our tours are family-friendly, with age recommendations clearly marked. We offer specialized family packages with child-friendly accommodations, activities, and flexible schedules. Some adventurous tours may have age restrictions for safety reasons, which are always specified in the tour details.

Absolutely! Our travel experts can help you create a fully customized itinerary based on your interests, budget, and travel style. We also offer pre-designed packages that can be modified to include different activities, accommodations, or extensions to suit your preferences.

Our packages typically include accommodations, transportation between destinations, guided activities mentioned in the itinerary, some meals (as specified), and the support of our local guides. Flights, travel insurance, visas, and personal expenses are usually not included unless specifically stated.